Frequently asked questions

You can configure the email module in the software by following these steps:

1. Open the Email Module Settings

– Go to the Main Menu -> Settings.
– Select Email Module.

2. Enter Your Email Account Details

You will need the following information from your email provider:

• SMTP server address (e.g., smtp.gmail.com for Gmail)
• Port number (usually 465 for SSL or 587 for TLS)
• Encryption type (SSL or TLS)
• Email address (the sender’s address)
• Password (the password for the email account)

> Note: For Gmail, you may need to set up an App Password and allow 2-Step Verification in your Google account settings.

3. Save the Settings

– Click OK to store your email configuration.

4. Test the Configuration

– Use the Email function to send a test message and verify that everything is working correctly.

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Troubleshooting Tips

– If sending fails, check your antivirus or firewall settings—they may block outgoing emails.
– Make sure your email provider allows SMTP connections.
– Double-check your email address, password, and server details.

For more details contact support at info@jobcardsystems.com

Important: 2-Step Verification must be enabled on your Google Account before you can create app passwords.

1. Sign in to your Google Account
2. Go to Security.
3. Under Signing in to Google, select 2-Step Verification.
4. Once 2-Step Verification is active, open this link to create a new app password: https://myaccount.google.com/apppasswords
5. Enter a descriptive name (e.g. “JobCard”) to remember where you’ll use it.
6. Click Generate.
7. A 16-character code will appear on your screen — this is your app password.
8. In our software, go to the Email settings and paste the password into the Password field (without spaces). Copy–pasting with spaces will cause errors.
9. Select Done.