Frequently asked questions

It is possible to set a password reset email address for each user account. This allows users to reset their password if they forget it, by receiving a verification code via email.

1. Go to the Main Menu and select Users and privileges
2. Select the user account you want to edit.
3. Click on Set Password recovery.
4. Enter your password and your email address and save the changes.

If you are a regular user, ask your system administrator to reset your password. If you are the system administrator and lost your password, please contact the software developer for assistance (remote desktop connection may be required).

Reset through your recovery email address

• If a user set a password recovery email address before, they can click the Forgot Password link on the login screen.
• The system will prompt for the registered email address.
• A verification code will be sent to that email.
• The user can use the code to set a new password.

Note:

• Make sure the email address is valid and accessible, as the reset instructions will be sent there.
• If you do not receive the reset email, check your spam/junk folder or verify that the email address is correct in the user settings.

If you have any trouble logging in, contact the developer.